Yes, TOTTO jewellery is handmade in small batches, with some pieces taking up to 2 hours to craft. Each design is assembled slowly and thoughtfully, rather than mass produced, so attention can be given to the colour mix, materials, fit and finishing details.

These small differences are part of the handmade process and make every TOTTO piece feel a little more personal.

You can shop TOTTO jewellery directly through our online store at tottoandco.com. We also join selected pop-ups in Singapore where you can see the pieces in person and try them on. Follow us on Instagram at @totto.and.co for upcoming pop-up dates and new collection launches.

TOTTO ships worldwide!
Check out the rates right here.

Selected bracelets and rings are available in different sizes so they can sit more comfortably on you. If you need help choosing a size, feel free to reach out to us on Instagram at@totto.and.co before placing your order.

You may also refer to our bracelet sizing guide here.

As many items are made to order, please allow 5-7 days for us to craft and ship your order. Once shipped, delivery typically takes 1-2 working days for domestic orders and 3–5 working days for international orders. If you need your items sooner, just send us a note at help@tottoandco.com, and we’ll do our best to help. <3

Your TOTTO jewellery is made by hand and made to be worn often, but a little looking after goes a long way.

Remove your pieces before showering, swimming, exercising or sleeping. Keep them away from perfume, lotions and harsh chemicals.

When not in use, store them somewhere dry, preferably in a pouch or jewellery box to help prevent scratches, tangling and tarnishing.

If you believe your package has been lost or stolen, please reach out to help@tottoandco.com immediately.

Important Information:

• Please verify your shipping address before completing your checkout. If you notice any errors in your confirmation email, contact us promptly to update it.
• TOTTO&CO. is not responsible for lost or stolen packages that have been confirmed as delivered to the address provided.
• Shipping costs cannot be refunded for items returned to us because of an address error.
• Once an order has shipped, we cannot make any changes to the shipping address.

If you wish to initiate a return, you may do so within 7 days of receiving the items.

Please send an email to help@tottoandco.com for more information on the return process.

Please note: 

• You are responsible for the cost of return shipping.
• Item must be unworn and in original condition.
• Upon arrival of the returned package, we will determine if it is eligible for a refund.
• If it meets the necessary criteria, a refund will be processed within 7 working days. 
• It may take up to 30 days for the refund to be made to the original payment method.
• Original shipping cost will not be refunded.
• Personalized Jewellery, earrings, bracelets with sizing options and sale items are not eligible for return. 
• Please note that we are not liable for lost mail.

Wear and tear can happen to pieces we love and wear often. If your jewellery needs a little fixing along the way, we offer a restringing service for TOTTO&CO. pieces that have stretched over time or need new hardware.

This service includes restringing and hardware replacement only. If your piece has missing beads or charms, replacement may be charged separately if available.

Please DM us on Instagram at @totto.and.co before checking out, so we can assess whether your piece is suitable for restringing.